Reservations for existing clients are to be made via our website, text message or call to 662-260-1621, or via email. Reservations are NOT to be considered accepted until a response from Alexandria Neal has been received and confirmed. Kritter Sitterz LLC is dedicated to providing your pets with the most personal and loving care, and we will not overbook our schedule at any time to “squeeze” clients in. NO EXCEPTIONS.
If you are not an existing client, please contact us before attempting to make a reservation.
EMERGENCY OR SHORT NOTICE RESERVATIONS
Kritter Sitterz LLC considers a reservation made with less than 72 hours notice from the date of the first needed visit a “short notice” reservation and a reservation request made within 24 hours notice of the first needed visit an “emergency” reservation. Kritter Sitterz LLC understands that unforeseen emergencies sometimes do happen and we will do everything we can to accommodate the needs of you and your pets during difficult times. However, during times that may be busier than others, we may need to invoke a $25 per day surcharge to cover the cost of having to bring in additional help.
RECOGNIZED HOLIDAYS AND HOLIDAY SURCHARGE
Kritter Sitterz LLC recognizes these dates, weekends and weeks as holidays:
The entire week of Spring Break for any local school district in our service area.
Easter Weekend, including Good Friday, Saturday and Easter Sunday
Memorial Day Weekend (Friday-Monday)
July 4th Weekend (Friday-Monday)
Labor Day Weekend (Friday-Monday)
Thanksgiving Weekend (Thursday-Sunday)
Christmas Eve, Christmas Day, New Years Eve and New Years Day
Note: There will be a $10.00/ day surcharge added to any services scheduled during Kritter Sitterz LLC recognized holidays. NO EXCEPTIONS!
Kritter Sitterz LLC will provide you with the total due for your scheduled visits prior to your departure. Payment is due on or before your first scheduled visit. Payment can be made via cash, check or money order. Payment must be left for the pet sitter to retrieve at the time of the first visit, or your emergency contact person will be contacted to take care of your pets for the remaining scheduled visits.
There will be a $35.00 charge for any returned checks. If a returned check is not rectified within three business days from the date the check was returned, an additional $10.00 per day will be added to the outstanding invoice. Further pet-sits will be required to be paid in cash or money order only prior to your departure. NO EXCEPTIONS.
CANCELLATIONS – NON-HOLIDAY VISITS
Kritter Sitterz LLC requests that all cancellations of non-holiday scheduled visits be made at least 72 hours prior to the first scheduled visit. Any cancellations made with less than 72 hours notice will result in a cancellation fee of 50% of the total of the originally scheduled service, due in NET 15 days. Please understand that when a cancellation occurs there is no guarantee that Kritter Sitterz LLC will be able to fill the time slots you booked, so there will be no exceptions to this policy.
CANCELLATIONS – HOLIDAY VISITS
Kritter Sitterz LLC requests that all cancellations of service scheduled during holidays be made at least 15 days prior to the first scheduled visit. Cancellations not made at least 15 days prior to the date of the first scheduled visit will result in a cancellation fee of 75% of the total of the originally scheduled services, due in NET 15 days. Holidays are peak times at Kritter Sitterz LLC and we reserve spots on a first-come, first-served basis and other clients may have been denied service based on the time slots held for your pets. Please understand that when a cancellation occurs there is no guarantee that Kritter Sitterz LLC will be able to fill the time slots you booked, so there will be no exceptions to this policy.
There will be NO refunds given for early returns. Please understand this policy is in effect to ensure that we adhere to our strict no overbooking policy, which means we may have turned away other clients to ensure that your pet received the care they deserved during your original requested dates of service. A credit toward future scheduled visits may be issued, based on the circumstances of the early return, and is solely at the discretion of Kritter Sitterz LLC. We will ALWAYS consider family emergencies and weather-related evacuations as credit-worthy circumstances.
Requests to add extra visits to previously scheduled services AFTER they have already begun will be charged an additional $25.00 surcharge per day. This is in addition to any other applicable surcharges already calculated (HOLIDAY OR EMERGENCY RESERVATION). Because of our no over-booking policy, the surcharge is in place to pay for backup pet sitters to handle the extra workload, if necessary.
CLIENT PROFILE AND EMERGENCY CONTACT
Kritter Sitterz LLC will require each client to sign a service contract and complete a client profile detailing the care instructions of your pets and your home, as well as complete emergency contact information. The client will be responsible for updating their client profile with the most current pet and household information as circumstances change. The emergency contact should have access to your home and be aware of times that they may have to provide care for your pet in the event that Kritter Sitterz LLC is unable to fulfill the service visits due to any unforeseen circumstances or client’s refusal to abide by policies set forth in the contract.
VETERINARIAN CARE AUTHORIZATION
Kritter Sitterz LLC will have each client sign an authorization form allowing us to approve emergency veterinarian care for your pet in case of illness or injury. Kritter Sitterz LLC will keep a copy of the authorization in the client file and ask that the client provide one to your pets’ veterinarian for their patient file. Kritter Sitterz LLC will make every effort to contact you and your emergency contact person prior to authorizing veterinarian care, but in the event you or your emergency contact cannot be reached, Kritter Sitterz LLC reserves the right to act in the quickest and best interest of your pet. In case your veterinarian is not available for emergency care, your pet will be taken to the nearest available emergency vet. Kritter Sitterz LLC will not be financially liable for any care provided by your veterinarian for your pet in your absence.
Kritter Sitterz LLC requires that all pets under our care have an up-to-date veterinarian recommended vaccination history on file. ALL PETS MUST HAVE A CURRENT RABIES VACCINATION! This is required for our liability insurance, for the safety of your pet, for our safety and for the safety of all the other pets in our care. There will be absolutely NO EXCEPTIONS to this policy. A copy of your pets’ vaccination record must be provided prior to the first scheduled visit. Kritter Sitterz LLC reserves the right to routinely check with your veterinarian prior to any future scheduled service to verify that your pets vaccinations are kept current based on veterinarian recommendation.